Along with the old days, my written logbook is a thing of the past.Hate to do this but I am not happy with the licensed version of HRD. I had used the Simon Brown "free" version for 10+ years but figured that I should support the folks who took over support and improvement.
My issue is often times, the software doesn't show up on my PC. I am running Windows 10 on a Dell 8700 desktop (I7, 16GB). About 30% of the time when I ask HRD to do its thing, the rig control program simply doesn't show up. HRD Rig Control shows up in my task list but not on the screen. About 85% of the time, the Log Program does not show up on the screen, although it is in Task Manager. THEN earlier this week, the logger disconnected itself from my logging database. It was there Sunday night but Monday, I got a world map and rig information. Although the fix was simple (File> Open>My Log), I didn't recognize what had happened. The support folks have been very responsive. They are really trying but so far, my 31 years as an IT Manager would call the product "unstable." Now, we may find something wrong with my PC or my Windows install but for right now, I cannot recommend HRD. I needed support to make the FTDX 10 work with the HRD, also need to figure out the logging #Ham radio deluxe logbook install# The support engineer (Kevin) spent at least 30 minutes, and took care of my problems.
Really great support, I still don't know how they make money.With all the support! Kevin was professional, highly knowledgeable, precise, and fast. Sold all my ham equipment a few years back (I did not want to!), anyway, back into Ham radio again, and one of the first items to purchase is HRD.
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